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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From Student Success Services<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Student Success Services FAQ Series #4: Referring students <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Q: What do I do if I have a student this semester who needs
help with academic and/or personal problems? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>A: Student counselors at CPCC are available to serve as a
resource to faculty and staff who are looking for ways to help students reach
their goals. We also welcome the opportunity to speak with you about our
department’s services or to help connect you with other services in the
community if they are a better match for the student’s need.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Student counselors are available for any student who needs
assistance. If a student is in an immediate crisis, follow the guidelines at
the bottom of this message. In non-crisis situations, it is the student’s
responsibility to seek help, and as an instructor, advisor, or mentor, you can
encourage them in any of the following ways: <o:p></o:p></span></font></p>
<ul style='margin-top:0pt' type=disc>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Speak to the student about your
concern for him or her. (See suggested phrases below for initiating the
conversation.)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Let the student know that free,
confidential counseling is available on campus.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Discuss the benefits of
speaking with a counselor with the student.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Walk with the student to the
counseling office to make an appointment.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Make regular announcements in
your class about services provided on campus.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Download a handout or
information leaflet from Counseling’s <a
href="http://www.cpcc.edu/ican/Help%5Fcenter/">Online Help Center</a> and
share it with the student.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Instructors in developmental courses for Title III students
can make referrals to counseling using the Online Student Profile. Expanded
use of the Online Student Profile in future semesters will increase access to
this online tool for faculty.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Suggested phrases for referring a student to Counseling
Services: <o:p></o:p></span></font></p>
<ul style='margin-top:0pt' type=square>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I’m concerned about you<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I want to offer you the support
you need to do well/succeed<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I see great potential in you<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>It seems like something is
standing in your way<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Many resources are available<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Your (grades, absences, other)
in my class have caught my attention <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Perhaps talking to someone
would help<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>How can I help you be more
successful?<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>What steps would help you
understand what this course is requiring?<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I can help you get in touch
with a counselor on campus. <o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-54.0pt'><u><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>If a student
is in crisis…<o:p></o:p></span></font></u></p>
<p class=MsoNormal style='margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>·<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><i><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-style:italic'>Students do not
need an appointment in these circumstances</span></font></i><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>·<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Top priority will be given to
students who appear to be a danger to themselves or others, or who are in such
a highly emotional state that they seem unable to control their behavior
(crying, shouting, lethargy, etc.).<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><font
size=2 face=Symbol><span style='font-size:10.0pt;font-family:Symbol'><span
style='mso-list:Ignore'>·<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>If you are a faculty or staff member
who is with a student at such a time, you are encouraged to<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ol style='margin-top:0pt' start=1 type=1>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Listen to the student’s
concern or complaint.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Express concern for the
student.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Speak calmly yet firmly to the
student and assure him or her that CPCC has people who are ready to help.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Let the student know that you
would like to get him/her connected with a student counselor.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Assure him/her that the
services are confidential and free.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>When possible, phone Counseling
Services on your campus. <o:p></o:p></span></font></li>
<ol style='margin-top:0pt' start=1 type=a>
<li class=MsoNormal style='mso-list:l3 level2 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Identify yourself to the
person answering.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level2 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Tell him/her that you are with
a student who needs to see a counselor about a personal concern right
away. (Be sure to clarify that this is not an academic matter.) <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level2 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Let him/her know that you (or
someone from your area) will be walking the student to Counseling
Services.<o:p></o:p></span></font></li>
</ol>
</ol>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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