[Cpcommunicator] Student Success Services FAQ Series #4: Referring students
>From Student Success Services
Student Success Services FAQ Series #4: Referring students
Q: What do I do if I have a student this semester who needs help with
academic and/or personal problems?
A: Student counselors at CPCC are available to serve as a resource to
faculty and staff who are looking for ways to help students reach their
goals. We also welcome the opportunity to speak with you about our
department's services or to help connect you with other services in the
community if they are a better match for the student's need.
Student counselors are available for any student who needs assistance.
If a student is in an immediate crisis, follow the guidelines at the
bottom of this message. In non-crisis situations, it is the student's
responsibility to seek help, and as an instructor, advisor, or mentor,
you can encourage them in any of the following ways:
* Speak to the student about your concern for him or her. (See
suggested phrases below for initiating the conversation.)
* Let the student know that free, confidential counseling is
available on campus.
* Discuss the benefits of speaking with a counselor with the
student.
* Walk with the student to the counseling office to make an
appointment.
* Make regular announcements in your class about services provided
on campus.
* Download a handout or information leaflet from Counseling's
Online Help Center <http://www.cpcc.edu/ican/Help%5Fcenter/> and share
it with the student.
Instructors in developmental courses for Title III students can make
referrals to counseling using the Online Student Profile. Expanded use
of the Online Student Profile in future semesters will increase access
to this online tool for faculty.
Suggested phrases for referring a student to Counseling Services:
* I'm concerned about you
* I want to offer you the support you need to do well/succeed
* I see great potential in you
* It seems like something is standing in your way
* Many resources are available
* Your (grades, absences, other) in my class have caught my
attention
* Perhaps talking to someone would help
* How can I help you be more successful?
* What steps would help you understand what this course is
requiring?
* I can help you get in touch with a counselor on campus.
If a student is in crisis...
* Students do not need an appointment in these circumstances.
* Top priority will be given to students who appear to be a
danger to themselves or others, or who are in such a highly emotional
state that they seem unable to control their behavior (crying, shouting,
lethargy, etc.).
* If you are a faculty or staff member who is with a student at
such a time, you are encouraged to
1. Listen to the student's concern or complaint.
2. Express concern for the student.
3. Speak calmly yet firmly to the student and assure him or her
that CPCC has people who are ready to help.
4. Let the student know that you would like to get him/her
connected with a student counselor.
5. Assure him/her that the services are confidential and free.
6. When possible, phone Counseling Services on your campus.
a. Identify yourself to the person answering.
b. Tell him/her that you are with a student who needs to
see a counselor about a personal concern right away. (Be sure to clarify
that this is not an academic matter.)
c. Let him/her know that you (or someone from your area)
will be walking the student to Counseling Services.
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